Ordering
Order Turnaround
We are currently expecting orders to take around 48 hours to be processed and despatched. Please remember to add delivery times to this. Release of recorded orders, and of Standing Orders, is now also being done immediately items come into stock.
If there is a deadline for delivery of your order, such as a birthday or other gift, then please get in touch with us via the 'Contact Us' option on the menu on the left and we will do our best to help you - subject, of course, to the items required being available from stock.
Stock Availability
We have around 30,000 titles listed on this site. All of these titles are either in stock or, to the best of our knowledge, can be obtained for you in a reasonable time. We cannot guarantee that every title is in stock at all times, but we are currently supplying from stock around 90% of items ordered.
Customers should be aware that we are not solely an internet-based business - we also handle orders received by letter, fax, e-mail and telephone. For this reason it is NOT possible for us to indicate current stock levels on the web site.
If an item is out of stock at the time your order is processed here, your order for that item will be recorded, and the item concerned will be supplied as soon as we are able to obtain more copies. In the case of items which have not yet been published, this will be made clear in the description of the title and, again, your order will be recorded and supplied as soon as the product becomes available.
In either case, please note the following:
- If you are paying by credit or debit card, we will charge your card when the order is taken
- If we are informed by the publisher or supplier that a title is no longer available, we will advise you of this, cancel your order, and either remove the item from the web site or mark it as 'no longer available' and prevent it from being ordered.
- We obtain titles from publishers all over the world. Sometimes supplies can take up to three months to arrive in the UK - in these cases we ask you to be patient
Legal Information
Ian Allan Publishing
Registered Office:
Terminal House, Station Approach, Shepperton, TW17 8AS, UK.
Registered in England & Wales No: 400981
VAT Registration No: GB 207 5323 87
Ian Allan Publishing Ltd
Riverdene Business Park, Molesey Road, Hersham, Surrey, KT12 4RG, UK.
Tel: (01932) 266600, or from overseas +44 1932 266600
Fax: (01932) 266601, or from overseas +44 1932 266601
Mail Order
Ian Allan Plus, 800 Guillat Avenue, Kent Science Park, Sittingbourne, ME9 8GU, UK.
Mail Order Telephone: 0844 245 6944 for UK calls and +44(0)1795 414 975 for Overseas.
(Ian Allan Plus is a division of Ian Allan Publishing Ltd)
Please Note
If you need to email us at any time please do so via the Contact Us page.
All prices on the website are inclusive of UK VAT and postage costs will be shown at the checkout.