Postage & Returns
In case of error or damage
Whilst we try to provide a perfect service, problems do happen occasionally, and there are sometimes manufacturing faults in books which are not apparent at the time of despatch. If you receive incorrect, damaged or faulty goods, please contact us within 28 days of delivery, explaining the problem, so that we can advise you on the best course of action. You may contact us in any of the following ways:
Tel: 0844 245 6944 for UK calls and +44(0)121 643 2496 for Overseas
If you wish to return damaged or incorrect items, please phone or email us first. Pack the item(s) to be returned carefully, take the package to your post office and obtain proof of postage. Once we receive the item(s) we will contact you and then arrange for a refund to cover your postage costs.
For customers outside the UK, the cost of return postage will be refunded provided you have contacted us first, and have followed our instructions for the return.
If we ask you to return incorrect items please ensure they are well packed, as damaged returns will not be accepted.
Experience has shown that many DVDs returned to us play well on our test equipment - we therefore ask you to try any DVD on more than one machine before contacting us.
Your statutory rights are not affected.
Stock items are normally dispatched up to three days after receipt of the order via Royal Mail or a Contract Parcel Service. It generally takes 3- 5 days after dispatch, to reach the destination.
However during the pre-Christmas period, handling of orders can take a little longer than usual. You will probably receive your order 5 to 10 days after dispatch. We will advise you if any items are out of stock.
|UK Mainland||Europe||Rest of the World|
|Delivery Time||5-10 days||2-4 weeks||6-12 weeks|