Payment Methods
We accept payment using any Credit Card bearing the Visa or Mastercard logo, or any Debit Card bearing a Maestro, Solo or Visa Delta logo. No charge will be made to your card account until goods are actually available for despatch.
We also accept payment via PayPal but a small surcharge will be added to your order and the full payment will be charged instantly.
Trading Policy
Please be aware that it is always our intention to deal with all of our customers promptly, efficiently and fairly at all times. However, when looking after the interests of so many customers and stocking thousands of different lines with varying availability, occasional problems will arise.
Non-Delivery
Whilst we do try to despatch orders promptly, please allow 28 days before enquiring, in case the particular item which you have ordered is temporarily out of stock. In the event of any item which you have ordered and paid for becoming unavailable from the publisher, we grant full credit, which can be used against further purchases or is readily refundable in cash on request. The granting of credit in the first instance is done in order to prevent unnecessary money transfer costs, particularly for our overseas customers. Purchase by credit or debit card avoids the need to grant credits, since no charge is made until goods are actually available for despatch.
In Case Of Error Or Damage
Whilst we try to provide a perfect service, problems do happen occasionally, and there are sometimes manufacturing faults in books and DVDs which are not apparent at the time of despatch. If you receive incorrect, damaged or faulty goods, please contact us within 28 days of delivery, explaining the problem, so that we can advise you on the best course of action. You may contact us in any of the following ways:
- Telephone: 01455 254450 (+44 1455 254450 from outside the UK)
- Fax: 01455 233737 (+44 1455 233737 from outside the UK)
- E-mail: [email protected]
- Post: Customer Services, Ian Allan Plus, 4 Watling Drive, HINCKLEY, Leics, LE10 3EY, UK
Often we will advise you to return the goods to us using the most economic method - we will of course replace the goods if you wish us to do so.
If you are in the UK, we will provide a pre-paid label to enable you to return the item(s) to us without charge. Please pack the item(s) to be returned carefully, attach the label, take the package to your Post Office and obtain a proof of posting. WE CANNOT REFUND POSTAGE COSTS IF ITEMS ARE RETURNED WITHOUT THIS AUTHORITY.
For customers outside the UK, the cost of return postage will be refunded provided you have contacted us first, and have followed our instructions for the return
If we ask you to return incorrect items please ensure they are well packed, as damaged returns will not be accepted.
Experience has shown that many DVDs returned to us play well on our test equipment - we therefore ask you to try any DVD on more than one machine before contacting us.
Your statutory rights are not affected.
Stock Availability & Prices
Some of the titles we stock are imported specially from many parts of the world and can be subject to erratic supply; we may ask for your patience.
Prices are subject to change at times due to fluctuations in exchange rates, shipping costs and publisher price increases and reductions. However we make great efforts to keep these changes to a minimum.
We will do our best to inform you of any delays.
24-hour Ordering
If you prefer to order by telephone, we can deal with your call personally during office hours, or we have a telephone answering machine for the convenience of customers who find it helpful to call us outside our normal office hours. If using the answering machine, please speak clearly, and leave us all the information we need:
- Your name
- Your full address
- Your Customer Account Code or Subscriber Number (if you know it)
- Your credit or debit card number
- The valid
from and expiry dates of your card
- The Switch/Maestro issue number if applicable
- The security number from the signature strip on your card
- A description (preferably title and product code) of the items you would like to purchase
Your order will be dealt with as soon as we re-open.
Call us on 01455 254450, or from overseas +44 1455 254450.
We also have a fax machine to receive orders on 01455 233737, or from overseas +44 1455 233737.
Orders can also be accepted by e-mail by clicking here. Please be aware that there is a slight risk that credit or debit card details could be intercepted. To avoid this risk, we suggest that you divide card details over two messages. Please include the information mentioned in the list above if ordering by e-mail
