We record the name and contact details of each of our customers, together with information concerning the purchases made. This data is used to enable us to process orders and payments and make the relevant information available for customers.
We also collect personal details when you provide feedback, comment or ask for information from us. We will collect your e-mail address when asking for our e-newsletters.
If you contact us, we may keep a record of that correspondence.
Details of your visits to our website including computer IP addresses and other data may be collected via cookies, anonymised web analytics and similar technologies. The information collected via cookies is anonymous and does not identify anyone. You can choose to accept or decline cookies.
We use data provided by you to provide information, products or services you request. This enables us to contact you about orders placed or account matters should you have one with us.
We will, if you have agreed to be contacted, send promotional material including e-mail notifications, newsletters and/or details of products which we feel maybe of interest to you.
We will also contact you to notify of any changes to our service or for any purpose if required to do so for legal reasons or by government departments and other regulatory agencies.
We may use other organisations to undertake certain activities on our behalf, such as sending e-mails, processing payments, subscription management, mailing or providing digital content. These third parties will have access to your personal information only if necessary to perform their respective functions and cannot use it or disclose it for any other purpose.
We will ask the organisations we work with to provide you with information should you have requested it. You can stop receiving information at any time by following the unsubscribe instructions via the e-mails sent to you.
Any personal information you provide is held securely and protected against unauthorised or illegal use and against accidental loss or damage. The information is held in the UK on servers maintained by a third party on our behalf. Similarly, where other organisations undertake activities on our behalf, all have servers based in the UK or the EU and have verified data processing standards in place.
The transmission of information via the internet is inherently insecure and as a consequence we cannot guarantee the security of data transmitted to us by this means.
You may correct, amend or update the personal information we hold by contacting us via e-mail or post.
You have the right to see a copy of the personal information that we hold and the right to delete such data when it is no longer necessary to keep it. You can ask to withdraw your consent to processing your personal data at any time. Please be aware we and our external partners will hold certain personal information for as long as is necessary for business purposes and any legal requirements.
Third Party Websites
post: Ian Allan Publishing Ltd, Heritage House, 52-54 Hamm Moor Lane, Addlestone, Surrey KT15 2SF